RETURN AND EXCHANGE POLICY
WE TAKE CUSTOMER SATISFACTION SERIOUSLY
We want to make sure that your shopping experience with Premium Health Europe B.V. is as good as possible.
On this page you can read how to properly handle returns, damaged products and cancellations.
HOW TO CANCEL A PURCHASE IMMEDIATELY
Please note that we will not charge your credit card until your item is dispatched from our warehouse. If you wish to cancel an order before this happens, please contact our customer service team immediately and we will try to stop the package before it is dispatched. We usually ship the same day.
If you wish to cancel an order, please send an email to our customer service with the subject "Cancellation" and your order number so that we can correctly allocate your order.
Due to our fast shipping process, we cannot guarantee that every order can be cancelled in time. We will refund the amount paid in a maximum of 15 days.
WE REFUND ITEMS THAT HAVE BEEN CORRECTLY RETURNED TO US
If you are not completely satisfied with your purchase, we will give you the option to return the goods within 14 calendar days of receipt.
All items must be returned in their original sealed packaging, unopened, unused and undamaged (if applicable) and suitable for resale.
HOW TO RETURN THE GOODS TO US
If you wish to return an item, please contact our customer service team by email first (please click here to do so). Unless we receive notification from you, a refund cannot be guaranteed.
Any return costs incurred by the customer are non-refundable.
Premium Health Europe B.V.
1324 KP Almere
Please do not return anything to us without first checking with a member of our customer service team (please click here). Once we have received your return, we will refund you the amount paid in a maximum of 15 days.
DEALING WITH DAMAGED GOODS
If the product is damaged, we will be happy to send you a replacement. Please contact our customer service and send us photos of the packaging and the products inside. However, if the packaging is already visibly damaged, refuse acceptance immediately and contact us immediately. Please note that a claim regarding damaged goods must be made within the first 7 days of delivery in order to be processed.
HOW DO I GET A REFUND?
Once your return has been received and reviewed, our customer service team will contact you to let you know that we have received your return. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within the following days.
LATE OR MISSING REFUNDS
If you have not yet received your credit, first check your account again. Then contact your credit card company, it may take some time before your refund is officially announced. Next, contact your bank. There is often a processing period before refunds are credited. If you have already done all this and you still haven't received your refund, please contact our customer service team.
FREE GIFTS AND PROMOTIONS ARE NON-REFUNDABLE AND NON-RETURNABLE
We do not refund or accept returns for free gifts or promotional items provided to you free of charge.
Please contact our customer service team for further assistance.